Shipping
We ship within USA and Canada for free.
International Orders
We ship to other countries but you will have to contact us for your quotation.
Shipping and Item Problems
If a shipped order was lost or damaged, UPS or USPS must conduct an investigation. Please contact Carlson Rolex to initiate a tracer within 10 business days of the item shipping from our warehouse. If the package is not located, UPS and USPS will process a claim for the package. Claims can take two weeks to process. When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to Carlson Rolex and the replacement item(s) will be shipped out. If the item(s) is no longer available, and a similar item is not wanted, Carlson Rolex will gladly refund your original payment. When your order is received, if there are any noticeable discrepancies with your item, or if the item is different than what was ordered, please contact Carlson Rolex within 5 days of receipt of your shipment to make any necessary corrections.. If the item received is different than what was ordered, please contact JomaShop.com within 5 days of receipt of your order. If you believe that your automatic watch isn't working properly, please click here for more information. Product discrepancies not notified to Carlson Rolex within 5 days may not be honored for replacement. Please contact us within 5 days of receipt of your shipment if your item is defective.
Note: Errors or omissions in descriptive, typographic, pricing and/or photographic representation are subject to correction.
.